Consultancy and Support Services
Ongoing Customer Support is essential to the success of any e-learning project
XpertLearning is able to offer Clients a comprehensive and experienced consultancy team who are able to deliver timely and effective solutions to the strategic, implementation and technical issues surrounding the deployment of e-learning.Consultancy - Helping our Clients to develop the best solution for their needs by focusing on best practices, analyzing train needs within the organization, and curriculum planning. These ensure that decision-makers and project administrators have the knowledge and skills to successfully manage their learning strategies and programmes. Our team will help to define Success Criteria and ROI measurements, helping you evaluate your learning programme against your organization's business objectives and goals.
Project Management - of the implementation process to ensure the programme is continually focused on your needs and deadlines are met.
Integration - Our technical support staff will assess feasibility, develop and implement an integration strategy where a Client has existing e-learning components such as LMS or Content.
Training - We will provide on-site training for administrators.
Development - of a strategic marketing plan that fits your organization's needs and culture and ensures that the value of learning is communicated effectively to the organization.
Other resources our Clients can access include;
SkillSoft's Online Resource Center
The Online Resource Center is a comprehensive web site for e-learning program managers and administrators. It combines a number of elements to support the successful implementation of SkillSoft learning solutions. The reources include a variety of training, marketing, administrative tools, and informative discussion groups. The Online Resource Center includes:Marketing Resources
Whether your program needs a jump-start or is just beginning, the Marketing Resources area of the Online Resource Center will provide you with new ideas and creative strategies to increase awareness and drive usage of your learning program in your organization.Training Resources
Training Resources provides a wide variety of tools to assist in your role as a SkillSoft program administrator. The tools are categorized by deployment solution and include guides, archived administrator training sessions, activities, quick-reference guides, FAQs and glossaries of terms.Administrative Resources
This area is your one-stop shop for tools and resources to help you successfully manage your learning initiative. Learn more about our latest content offerings and solution enhancements while gaining access to industry resources, case studies, white papers, and quick reference guides for students.
